Returns & Exchanges

Shop with confidence. Learn how to start a return or exchange for Stoneharbor products.

Return policy highlights

  • 30-day return window from delivery date.
  • Items must be in new condition with all components.
  • Proof of purchase required for refunds.
  • Original shipping charges are non-refundable.
For warranty assistance, please see Support or Contact Us.

Start a return

  1. Locate your order number from your confirmation email.
  2. Prepare the product and all original components.
  3. Package securely to avoid damage in transit.
  4. Send via a trackable carrier and retain the receipt.
Contact SupportWhere To Buy

Frequently asked questions

How long do refunds take?

Once the return is received and inspected, refunds typically post within 5–10 business days.

Can I exchange a finish or style?

Yes. Exchanges follow the same process as returns. Start a request and indicate your preferred replacement.